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Privacy Policy

Introduction

Last Updated: October 18, 2023

At PitatelinaYa Roofing ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when using our services, such as:

  • Name, address, email address, and telephone number
  • Billing information and payment details
  • Information provided in forms, surveys, or other interactive portions of our website
  • Information about your property and roofing requirements
  • Job application information if you apply for employment with us

Usage Data

Information our servers automatically collect when you access our website, such as:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages you visit and features you use
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

  • Necessary cookies: Essential for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Allow us to deliver more relevant advertisements

For more information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to inquiries, quotes, and service requests
  • Send you technical notices, updates, and support messages
  • Send promotional materials and other information about our services
  • Monitor usage patterns and analyze trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations
  • Conduct research and analysis to improve our business operations

Disclosure of Your Information

We may share information we have collected in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information is necessary to:

  • Comply with the law, regulation, or legal process
  • Protect the rights, property, and safety of our business and others
  • Enforce our agreements, policies, and terms of use

Business Partners and Third-Party Service Providers

We may share your information with contractors, service providers, and other third parties we use to support our business, such as:

  • Payment processors
  • Cloud storage providers
  • IT and system administrators
  • Marketing partners
  • Suppliers and subcontractors involved in providing our services

These third parties are only permitted to use your personal information to provide services to us and are required to keep your information confidential.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights

In accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access your personal information that we hold
  • Request correction of inaccurate personal information
  • Request deletion of your personal information under certain circumstances
  • Withdraw consent for the collection, use, or disclosure of your personal information
  • File a complaint with the relevant privacy authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: (647) 555-1234
  • By mail: 123 Roofing Avenue, Toronto, ON M5V 2H1, Canada
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