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Terms of Service

Introduction

Last Updated: October 18, 2023

Welcome to PitatelinaYa Roofing. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website at pitatelinaya-roofing.com, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our website or use our services.

Use of Our Services

By accessing our website and using our services, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the website.

Service Description

PitatelinaYa Roofing provides roof construction, repair, maintenance, and related services to residential and commercial customers throughout Canada. We offer:

  • Residential roofing installation and repair
  • Commercial roofing services
  • Emergency roof repairs
  • Roof maintenance programs
  • Roof inspections and consultations
  • Gutter services and other related roofing solutions

Quotes, Estimates, and Service Agreements

The quotes and estimates we provide are based on our assessment of your roofing needs at the time of inspection. These quotes are generally valid for 30 days unless otherwise specified. Actual costs may vary if:

  • Additional damage or issues are discovered during the work process
  • You request changes to the scope of work after the agreement is signed
  • Material costs fluctuate significantly between the time of estimate and procurement
  • Weather or other external factors cause unforeseen delays or complications

All services are provided subject to a written service agreement that outlines specific terms, conditions, and warranties applicable to your project.

Payment Terms

Payment terms vary based on the scope and nature of each project. Generally, our payment structure includes:

  • A deposit (typically 25-30% of the project total) to secure your place in our schedule and order materials
  • Progress payments for larger projects, based on completed milestones
  • Final payment due upon completion and your satisfaction with the work

We accept payment via credit card, e-transfer, check, or cash. Late payments may incur additional fees as specified in your service agreement. Non-payment may result in collection activities and potential liens on the property where work was performed, in accordance with provincial lien laws.

Warranties and Guarantees

We stand behind our work and the materials we use. PitatelinaYa Roofing provides:

  • A 5-year workmanship warranty on all installation and repair services
  • Pass-through of manufacturer warranties on materials used (typically 25-50 years, depending on the product)
  • A satisfaction guarantee for all completed projects

Warranty coverage may be void if:

  • The roof or repaired area is modified or altered by someone other than PitatelinaYa Roofing
  • Damage occurs due to acts of nature (extreme weather events, etc.)
  • Recommended maintenance is not performed
  • The structure of the building is altered in a way that affects the roof

Detailed warranty information is provided in your service agreement and varies by the type of project and materials used.

Cancellation Policy

We understand that circumstances may change. Our cancellation policy is as follows:

  • Cancellations made at least 14 days before the scheduled start date: Full refund of deposit minus any non-refundable material costs
  • Cancellations made 7-13 days before the scheduled start date: 50% refund of deposit
  • Cancellations made less than 7 days before the scheduled start date: No refund of deposit

If we need to cancel or reschedule due to weather conditions or other unforeseen circumstances, we will contact you as soon as possible to arrange a new date. No fees or penalties will be applied in these situations.

Website Use and Intellectual Property

Intellectual Property Rights

The content on our website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of PitatelinaYa Roofing or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Restrictions on Use

You may not:

  • Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our website
  • Use our website or its content for any commercial purpose without our express written consent
  • Remove any copyright, trademark, or other proprietary notices from any content on our website
  • Frame or utilize framing techniques to enclose our website or any portion thereof
  • Use any meta tags or any other "hidden text" utilizing our name or trademarks

User Submissions

By submitting comments, suggestions, ideas, or other information to our website, you grant PitatelinaYa Roofing an irrevocable, perpetual, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or control all rights to the content you submit and that your content does not violate these Terms.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall PitatelinaYa Roofing, its directors, employees, agents, or affiliates be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from:

  • The use of, or inability to use, the website or services
  • Unauthorized access to or alteration of your data
  • Statements or conduct of any third party on the website
  • Any other matter relating to the website or services

Our liability for any claims arising from our services shall be limited to the amount you have paid for the specific service giving rise to such claim.

Indemnification

You agree to indemnify, defend, and hold harmless PitatelinaYa Roofing, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

  • Your use of our website or services
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Your conduct in connection with our website or services

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Dispute Resolution

Any dispute arising from or relating to these Terms or the services provided shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation in accordance with the ADR Institute of Canada's mediation rules. If mediation is unsuccessful, the dispute shall be resolved through binding arbitration in Toronto, Ontario, in accordance with the Arbitration Act of Ontario.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by updating the "Last Updated" date at the top of these Terms. Your continued use of our website following the posting of revised Terms means you accept and agree to the changes. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the website, constitute the entire agreement between you and PitatelinaYa Roofing regarding our website and services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: (647) 555-1234
  • By mail: 123 Roofing Avenue, Toronto, ON M5V 2H1, Canada
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Your trusted partner for quality roof construction and repair services across Canada.

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Our Services

  • Residential Roofing
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  • Emergency Repairs
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  • Roof Inspections
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  • Toronto & GTA
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  • Vancouver
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